01.Postcards
Postcards are tailored with images and messaging to a patient from their healthcare provider.
Postcards provide a simplistic and tangible way to remind eligible patients that they may have missed a wellness visit or vaccination. The most effective postcards are generic meaning it does not name a product or manufacturer promoting a specific product.
The last time you got an envelope in the mail with no logo or return address did you open it or throw it away? A vast majority of consumers will toss the envelope in the trash can never knowing what it was because they immediately thought it was junk mail. However, if you receive a postcard, you know immediately where it is coming from, who it is intended for, and the “call to action”. A great asset that a postcard has is that since it is tangible it can effortlessly be placed on their refrigerator or “To Do” board for a daily reminder. Therefore, postcards Meet quality metrics, Close vaccination gaps, and Support population health goals.
02.SMS
When was the last time you answered a phone call from a number that you were not familiar with but opened a text message from a number that you were not familiar with?
On average 95% of SMS (text messaging) are opened and responded to within 3 minutes and is the preferred communication channel and it only takes 1 minute to read. This drives awareness and encourages patients to contact their provider for more information about wellness visits, vaccinations, and appointments.
Benefits of the Patient Engagement Strategy
- Automated reminders delivered via postcard, SMS, email, and IVR
- An engaging method of scheduling appointments with their healthcare provider
- Disease state and educational information delivered in a convenient method
- Reduces workload for office staff and HCP, which allows them to focus on patient care
03.Email
Email reminders have a customized Subject Line to the patient that immediately identifies the topic of the body of the email.
TeleVox will work with the partnering company to develop an eye-catching Subject line. Like the postcard, the receiver can easily print the email reminder and effortlessly place it on their refrigerator or “To Do” board for a daily reminder. The body of the email is customized to fit the needs of the patient. Whether it is a vaccination reminder, wellness visit, or disease state awareness we can create it.
04.IVR
IVR are quality phone messages that provide professional and expression with a call to action.
These messages provide a custom voice script that reminds the patient of potential missed vaccinations, wellness visits and disease state awareness.